Shipping policy
Overview
All orders are processed and shipped within 5-7 business days. Orders are not shipped or delivered on weekends or holidays which can lead to processing time increase if the order is placed on a Friday, Saturday or Sunday, or during holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our team in Customer Care is unable to modify the product, size, or quantity in an order once it's been placed. However, we're here to help with other inquiries you may have. If you need to cancel your order, please reach out to Customer Care promptly via customercare@amama.shop
Please note that once an order has been dispatched from our facility, cancellations are not possible.
Shipping rates
Shipping costs will be calculated at checkout, determined by your shipping address and the estimated weight of your package. We do not ship to PO Boxes.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) and an expected delivery date. Please note that while we strive for timely delivery, unforeseen circumstances may impact transit times once your package leaves our facility. Our selected carriers cannot guarantee specific delivery times for expedited services, and weekends are not included in expedited delivery.
For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.
Import fees
amama.shop currently accepts international orders to select countries. Our warehouse is located in Washington DC, USA. Therefore, orders shipped to countries outside the US will incur local customs and import fees. These fees, charged in addition to the delivery fee, are payable by the customer to the carrier upon delivery or when the package reaches the local customs office. The amount charged is subject to each country's customs and import laws.
Delivery estimates
Orders for Express Delivery are processed on the same business day when placed before 12pm ET. Orders with Standard shipping are processed within 1-3 business days. During sales or holidays, please allow 2-3 business days for your order to be processed.
United States:
Standard Delivery 5-7 business days [by UPS, Fedex, USPS]
Express Delivery Up to 2 business days [by UPS, Fedex, USPS]
Canada Express Delivery 3-5 business days [DHL Express worldwide]
Australia Express Delivery 5-7 business days [DHL Express worldwide]
New Zealand Express Delivery 5-7 business days [DHL Express worldwide]
Europe Express Delivery 3-5 business days [DHL Express worldwide]
Damaged box
Amama LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please take a photo of the damage before checking the contents inside. Please save all packaging materials and damaged goods before filing a claim. Please contact the shipment carrier to file a claim. Please also contact us at customercare@amama.shop
Refund Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.